Returns & Refunds Policy

7-Day Easy Return Policy

At XuLu Mart, your satisfaction is our top priority. If you receive an item that is defective, damaged in transit, or different from what was ordered, you are eligible to request a return or replacement within 7 days of delivery.

Return Eligibility Criteria

To qualify for a valid return and refund, please ensure:

• The product remains in its original, unused condition with all original tags, labels, and packaging intact.
• The return request is submitted within 7 calendar days from the date of package delivery.
• Proof of purchase (Order ID, Invoice, or invoice SMS/Email) is provided.

Refund Methods & Timeline

Once your returned item is received and inspected at our distribution hub, your refund will be processed immediately:

• Cash on Delivery (COD) Orders: Refund issued directly via bKash, Nagad, Rocket, or direct Bank Transfer within 3–5 business days.
• Digital / Pre-paid Orders: Refund reversed to your original payment card / mobile wallet within 5–7 business days.

Need Help with a Return?

Our customer support team is always ready to assist you. Simply visit our Contact Us page or drop us a message on WhatsApp for instant assistance.